Product and account help
Use this for sign-in, uploads, transcription, scripts, voice generation, lip-sync, rendering, saved projects or account access.
Email supportSUPPORT
Tell us what happened and where it stopped.
For the fastest diagnosis, include the account email, project or generation ID, the step where the problem occurred, and the exact message shown on screen. Do not send passwords, API keys or full payment-card details.
Billing, credits and refunds
Open a billing case from Billing & usage when possible. Include the account email, approximate charge date, payment provider, and receipt, order or transaction ID. Never email a full card number.
Review refund optionsSocial publishing
Tell us the platform, connected account display name, intended publish time and status shown. You can revoke StoryFluxa directly from the platform while we investigate.
Report a publishing issuePrivacy and deletion
Ask to access, correct or delete account data. We may need to verify that the request comes from the account owner.
View deletion stepsSecurity reports
Report suspected unauthorized access or a vulnerability privately. Include reproducible details but do not access another user's data.
Report securelyRights complaints
If you believe content uses your copyright, voice, face or likeness without permission, identify the content and explain your connection to the rights involved.
Submit a rights complaintProhibited content reports
Report sexual or NSFW content, graphic violence, hate speech, child-unsafe content, deceptive deepfakes or intellectual-property violations. Include a URL or project, asset or generation ID when available. Do not attach or forward suspected CSAM.
Report prohibited content